7 Wicket Win's Privacy Policy

1Introduction

7 Wicket Win is one of Bangladesh's most trusted online gaming and Sports Betting platforms. Protecting our users' privacy is not just a policy obligation for us — it is a core responsibility. This Privacy Policy explains:

• What information 7 Wicket Win collects.
• How the collected information is used.
• Whether any information is shared with third parties.
• What rights you have over your personal information.
• How your data is kept secure.

This Privacy Policy applies to the 7 Wicket Win main website, mobile app (where applicable), and all associated services. We believe transparency is the foundation of trust.

2What information we collect

7 Wicket Win only collects information that is genuinely necessary to provide its services. We consistently avoid gathering data beyond what is required.

3Use of Collected Information

7 Wicket Win uses the information it collects for the following purposes:

• Account management: For registration, login, and account verification processes.
• Transaction Processing: To process deposits, withdrawals, and payments.
• Customer Support: To address your complaints, questions, and support needs.
• Security & Fraud Prevention: To detect unauthorized access and fraudulent activity.
• Legal compliance: To meet AML, KYC, and related regulatory requirements.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To inform you about offers and bonuses, only with your consent.

We never use your data for advertising sales purposes.

4Data Sharing & Disclosure

7 Wicket Win does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: To process deposits and withdrawals, necessary information is shared with payment services such as bKash, Nagad, and Rocket.
• KYC provider: With approved verification services for identity checks.
• Legal authorities: When required to comply with a court order or government directive.
• Anti-fraud system: Limited data shared with security partners for fraud detection.

5Data Retention & Periods

7 Wicket Win does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal obligations:

• Account information: For the duration of the active account and 5 years after closure.
• Transaction Records: Up to 7 years as required by legal obligations.
• KYC documents: Stored on a secure server for a limited period after verification.
• Log Files: Up to 90 days for security purposes.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

If you wish to delete your account or request removal of your data, please contact our support team. Where there is no legal obligation to retain it, your request will be processed within 30 days.

6Cookie Policy

7 Wicket Win uses cookies on its website to enhance your browsing experience. Types of cookies used:

• Essential cookies: Login sessions and security tokens — the site cannot function without these.
• Functional Cookies: To remember your language preferences and theme settings.
• Analytics Cookies: To understand how long you spend on a given page (with consent only).
• Security Cookies: To detect fraud and bot activity.

You can block or delete cookies at any time through your browser settings. Please note that disabling certain cookies may limit some platform functionality.

7Your rights

As a 7 Wicket Win user, you have the following rights over your personal information:

To exercise any of the rights listed above, please contact our support team. We will respond to your request within 30 business days.

8KYC and identity verification

7 Wicket Win complies with international AML (Anti-Money Laundering) and KYC (Know Your Customer) guidelines. The following information may be requested for identity verification:

• Scanned copy of National ID (NID) or passport.
• A recent utility bill or bank statement (for address verification).
• Document proving ownership of the payment method.
• A selfie or live verification photo may be required.

KYC documents are collected solely for identity verification and legal compliance. These documents are not sold or unnecessarily shared with third parties, and are securely deleted within a defined period after verification is complete.

9Minor protection

7 Wicket Win strictly prohibits account registration and gaming by anyone under the age of 18. We do not knowingly collect any personal information from minors.

• Age verification is carried out at the time of registration.
• Additional KYC verification may be requested in suspicious cases.
• Any account identified as belonging to a minor is immediately suspended.
• Any data belonging to a minor is deleted without being retained.

If you believe a minor is using our platform, please contact our support team immediately.

10Security Measures

7 Wicket Win uses industry-standard security technologies to protect your data. Our security layers include:

• SSL/TLS encryption: 256-bit encryption is applied to all data transfers.
• Firewall Protection: Advanced firewalls block unauthorized access attempts.
• 24/7 Monitoring: Our security team monitors systems around the clock.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Penetration Testing: Regular security audits are conducted.
• Data Backup: Data is regularly backed up in encrypted storage.

That said, no system on the internet is completely impenetrable. Despite our best efforts, we cannot guarantee absolute security. Keep your password strong and never share it with anyone.

11Privacy Policy Updates

7 Wicket Win may update this Privacy Policy as needed. In the event of significant changes:

• A notification will be sent to your registered email address.
• A notice will be posted on the platform's homepage.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

12Contact

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Via the chat icon in the bottom-right corner of any page on the platform.
• Support Hours: 7 days a week, 24 hours a day.